Help centre
Clear answers.
Before and after you buy.
Everything you need to choose, order, receive, and care for your Serafab light.
Frequently asked questions
The useful details.
Where does Serafab deliver?+
We currently deliver to addresses across Indonesia. Shipping availability and cost are confirmed during checkout.
How quickly is my order prepared?+
Our usual handling time is 1–2 business days. You will receive your order number after checkout and can use it to follow progress.
Do I need an account to buy?+
No. Checkout is designed to be quick. Keep your order number and use the same phone number or email from checkout whenever you track an order or request warranty support.
How do payments work?+
Payments are processed securely through Midtrans. The available bank transfer, e-wallet, QRIS, or card options are shown during payment.
What if my order arrives damaged or incorrect?+
Take clear photos of the product and packaging, keep your order number, and contact us before returning anything. Our team will review the case and guide the next step.
How does the warranty work?+
Eligible products receive 365 days of Serafab Care. Submit the order number, checkout contact, product, issue, and a supporting photo through the Warranty page.
Can I change or cancel an order?+
Contact us as soon as possible. We can review changes before dispatch; once a parcel has shipped, the available solution depends on its delivery status.
Why can the surface look slightly different?+
Our pieces are produced layer by layer in small batches. Subtle surface lines and small variations are a natural part of this process, not mass-production defects.
Still unsure?