Information we collect
When you place an order or request support, we receive details such as your name, phone number, email, delivery address, order contents, and messages or photos you choose to send.
How we use it
We use this information to process payments, deliver orders, provide updates, prevent fraud, handle warranty claims, answer questions, and meet applicable accounting or legal obligations.
Payments and delivery partners
Payment details are handled through Midtrans and are not stored as readable card or banking credentials by Serafab. Relevant delivery details may be shared with the courier selected for your order.
Optional analytics and pixels
If Google Analytics, Tag Manager, Facebook Pixel, or TikTok Pixel is enabled, we ask before loading it. Choosing “Necessary only” keeps all optional tracking disabled. You can reopen Cookie settings from the footer.
Retention and security
We keep order and support records only as long as reasonably needed for fulfilment, warranty, fraud prevention, accounting, and legal obligations. Access is limited to authorised administrators.
Your choices
You may ask what personal information we hold, request a correction, or ask about deletion where retention is no longer required. Contact us at [email protected].